Privacy Policy jk9 — Personal Data Protection for Malaysia Members

Jk9 (jk9.live) deeply respects the privacy of every individual using our platform. We understand that your personal information is a trust that must be handled responsibly, and we are committed to doing so.

This Privacy Policy ("Policy") describes our practices regarding the collection, use, disclosure, transfer, and storage of your personal information when you use the jk9 platform — including the jk9.live website, the jk9 mobile app, and all related services.

This Policy is established in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia and the latest international data protection standards. By using the jk9 platform, you consent to the practices described in this Policy.

Jk9 collects the information needed to provide a safe, fair, and high-quality service. Below are the categories of information we collect and their purposes:

Information you provide directly including all data you provide during account registration, the KYC verification process, customer support requests, and written communications with the jk9 team.

Information collected automatically including technical and usage data collected via cookies, web pixels, and similar technologies when you browse or use the jk9 platform.

Jk9 uses your personal information for legitimate, clearly stated purposes. We will not use your data for any other purpose without informing you in advance.

• Account management — Creates and maintains your account, processes login requests, and ensures the security of your account at all times.
• Financial transaction processing — Securely processes deposits, withdrawals, and bonus payments through trusted payment channels.
• Legal compliance and KYC — Fulfils compliance obligations under Malaysian law, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
• Fraud prevention — Detects, investigates, and prevents fraudulent activity, money laundering, or platform abuse.
• Service improvement — Analyses usage patterns to improve platform quality, enhance the user interface, and introduce relevant new features.
• Responsible gaming — Monitors gameplay patterns to identify signs of problem gambling and provide appropriate assistance to members who need it.
• Marketing communications — Sends you promotional information, bonus offers, and the latest news about jk9 — only if you have given consent to receive such communications.
• Customer Support — Handles your enquiries, complaints, and assistance requests efficiently and effectively.

Jk9 may share your personal information with certain categories of third parties under limited and controlled circumstances. All data sharing is carried out on a legitimate basis and is subject to strict data protection agreements.

• Payment service providers — FPX, Touch 'n Go eWallet, GrabPay, Boost, debit card processors, and cryptocurrency wallet providers to facilitate your financial transactions.
• Licensed game providers — Game development companies that supply slot, Live Casino, and table game content within the jk9 platform, for the purpose of game result verification.
• Regulatory authorities and law enforcement — When required by Malaysian law or a valid court order, jk9 will disclose the necessary information to the relevant authorities.
• IT and cybersecurity service providers — For server hosting, data backup, security monitoring, and technical platform auditing purposes.
• Audit partners — An independent auditing body that verifies RNG game fairness and compliance with industry standards.

Jk9 employs industry-standard security technology to ensure your personal information is constantly protected against cyber threats, unauthorized access, and data breaches.

• 256-bit SSL Encryption — All data transmitted between your device and jk9's servers is encrypted using the TLS 1.3 protocol, ensuring no third party can intercept your communications.
• Data-at-rest encryption — Personal and financial information stored in jk9's databases is encrypted using AES-256, the encryption standard adopted by international financial institutions.
• Two-factor authentication (2FA) — jk9 offers two-factor authentication for an additional layer of account protection, reducing the risk of unauthorised access even if your password is compromised.
• 24/7 security monitoring — jk9's cybersecurity team monitors all platform activity around the clock to detect and address any threats promptly.
• Data segregation — Member personal data is stored separately from platform operational data and is accessible only by authorised personnel with a legitimate need.
• Regular penetration testing — The jk9 platform undergoes regular security testing and independent audits to identify and address any security vulnerabilities.

The jk9 platform uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and deliver more relevant content to you.

Types of cookies we use:

• Essential cookies — Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance cookies — Collects information on how you use the platform (e.g. most frequently visited pages) to help us improve the overall user experience.
• Functional cookies — Remembers your preferences such as language, display settings, and personal preferences to deliver a more personalised experience.
• Analytics cookies — Helps us understand platform usage patterns in aggregate and without individual identification, for product development planning purposes.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the jk9 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal information held by jk9. We fully respect and facilitate the exercise of these rights.

Jk9 retains your personal information only for as long as necessary to fulfil the purposes stated in this Policy or as required by applicable law.

• Active account data — Retained for as long as your account is active or as needed to provide services to you.
• Financial transaction records — Retained for a minimum of 7 years after the transaction date, in accordance with the Financial Services Act and Malaysia's AML regulations.
• Identity verification data (KYC) — Retained for a minimum of 5 years after account termination or the date of the last transaction, whichever is later.
• Customer support communication logs — Retained for 3 years for reference and dispute resolution purposes.
• Cookie and analytics data — Expires according to cookie type, with most set between 30 days and 2 years.

Once the retention period expires, jk9 will delete or anonymise your personal data using secure, irreversible methods. Early deletion requests may be submitted to our support team, subject to review of any applicable legal obligations.

All data is stored on servers located in jurisdictions with adequate legal protections. Any cross-border data transfers are carried out with contractual safeguards equivalent to Malaysia's PDPA 2010.

Jk9 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements.

When we make significant changes to this Policy, we will notify you via:

• A clear in-platform notification on jk9 when you next log in
• Email to the address registered in your account, at least 14 days before the changes take effect
• A notice prominently displayed on the jk9.live homepage

Continued use of the jk9 platform after the effective date of any Policy changes constitutes your acceptance of the updated Policy. If you disagree with the changes made, you have the right to close your account before the changes take effect.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how jk9 handles your personal information, our team is ready to assist you.

You can reach us through the following channels:

• Live chat 24/7 — The fastest way to get immediate assistance. Our Bahasa Malaysia-fluent support team is available to serve you at any time.
• Support email — [email protected] for enquiries requiring written responses or more detailed documentation.
• FAQ Page — Visit FAQ page for quick answers to commonly asked privacy questions.

For formal complaints regarding personal data protection that cannot be resolved through jk9 support channels, you have the right to submit a complaint to Department of Personal Data Protection (PDPD) Malaysia which is the data protection regulatory authority in this country.

Jk9 is committed to handling every privacy enquiry and complaint seriously and within a reasonable timeframe. We aim to respond to all privacy enquiries within 14 working days from the date of receipt.